contact
2api support for api access, accounts, payments and personal data.
get in touch
contact us by email or telegram. initial responses arrive within 3 business days. you can send a message at any time.
what to include
for api errors, include the request id, model, time and a description. for payments, include the transaction id, date and amount. if you do not have the id, provide enough details to locate the transaction. do not send passwords, full api keys or bank card details.
send account closure, refund and personal data access requests from your account email. refunds are reviewed and processed within 10 calendar days of the request; personal data requests within 30 calendar days. shorter mandatory deadlines take precedence.